How long will it take to receive my order?

Delivery times vary depending on the product and your location. Many items manufactured by Gazebos Galore are made to order and may require approximately one week for construction. Products supplied by our partner brands are dispatched directly from their warehouses. Typical delivery timeframes range from 48 hours to one week.

Do I need an account to place an order?

No — you can complete your purchase as a guest. However, creating an account during checkout allows you to track orders, manage addresses, and view order history.

How can I change my shipping address?

If you have an account, you may update your address details via the My Account section. If your order has already been placed, please contact us as soon as possible so we can assist.

How do I track my order?

Order tracking is available for registered customers via the My Account page. Tracking details will also be provided by email once your order has been dispatched.

Will you store my credit card details?

Payment information is only stored if you explicitly choose to save it during checkout. Otherwise, your details are processed securely and not retained.

Do you charge GST?

Yes. All prices include a 10% Australian GST component.

Do you ship internationally?

At present, we ship within Australia only.

Will my items arrive in one package?

Most orders are delivered in a single shipment. Larger items (such as spa steps) may be sent in multiple packages for safe handling and transport.

What if I receive the wrong item?

While we take great care to ensure order accuracy, if an error occurs we will arrange return shipping at our expense and dispatch the correct item once the original has been received and processed.

What if my order arrives damaged?

Please contact us promptly and provide photographs of the item and packaging. All damage claims are assessed individually. Where appropriate, a replacement or resolution will be provided.

Where do I send an authorised return?

Gazebos Galore
4/2 Resolution Drive
Unanderra NSW 2530
Australia

How can I contact customer support?

Customer support is available via our website during normal business hours.

What if I entered an incorrect shipping address?

Contact us immediately. We will make every effort to amend the address before dispatch.

Can I change or cancel my order after placing it?

As many of our products are custom-made to order, we are unable to offer cancellations or refunds for change of mind once an order has been submitted.

Can I pre-order an out-of-stock item?

Yes. Pre-ordered items will be shipped once stock becomes available. We will notify you of the expected dispatch timeframe.